Last Updated: July 2026
Ponto Technologies (Pty) Ltd ("Ponto Technologies", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information when you visit our website, purchase products, request services, contact our support team or otherwise interact with our business.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), the Electronic Communications and Transactions Act, 2002 (ECTA), the Consumer Protection Act, 2008 (CPA) and all other applicable South African laws.
Depending on how you interact with our business, we may collect:
Your information may be used to: Process and fulfil orders, Deliver physical and digital products, Verify payments, Provide technical support, Schedule remote or on-site services, Respond to customer enquiries, Process warranty claims, Prevent fraud, Improve our products, Comply with legal obligations, and Communicate updates. Where required by law, marketing communications will only be sent with your consent.
Ponto Technologies does not store your banking PIN, online banking credentials or full payment card information. Payments are securely processed through authorised financial institutions and approved payment providers. Where payment is made by EFT, orders will normally be processed once cleared funds have been received.
Where digital products are purchased: Your email address is used for electronic delivery. Activation information may be retained for customer support purposes. Licence information may be stored to assist with future technical support. We do not resell or distribute customer licence information.
For physical product purchases, we may collect delivery information necessary to complete your order. This information may be shared with trusted courier and logistics partners solely for the purpose of fulfilling your purchase.
Where customers request technical support, consulting or installation services, we may collect information necessary to diagnose, manage and complete the requested work. We will only access customer systems with the customer's permission or where necessary.
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyse performance, and enhance security. You may disable cookies through your browser settings.
We respect your privacy. Ponto Technologies does not sell, rent or trade customer information. Personal information may only be shared where reasonably necessary with trusted third parties including: Payment providers, Banking institutions, Courier partners, Technology service providers, Fraud prevention services, and Government authorities where legally required.
We implement reasonable technical, physical and organisational security measures designed to protect personal information against Unauthorised access, Loss, Theft, Misuse, Alteration, and Accidental disclosure. While we continuously work to safeguard customer information, no internet transmission can be guaranteed to be completely secure.
Personal information will only be retained for as long as reasonably necessary to complete transactions, provide customer support, honour warranties, maintain business records, comply with tax/legal obligations, resolve disputes, and prevent fraud.
Subject to applicable legislation, you may request to Access your personal information, Correct inaccurate information, Update contact details, Withdraw marketing consent, Request deletion, or Object to certain processing activities. We may request proof of identity before processing such requests.
Our website may contain links to third-party websites. Ponto Technologies is not responsible for the privacy practices, security or content of external websites.
Our products and services are intended for individuals capable of entering into legally binding agreements. We do not knowingly collect personal information from children without appropriate legal authority.
This Privacy Policy may be updated periodically to reflect changes in our business. Continued use of our website following publication constitutes acceptance of the revised Policy.
Ponto Technologies (Pty) Ltd
Company Reg: 2025 / 131721 / 07
🌐 www.pontotechnologies.co.za
📧 support@pontotechnologies.co.za
📞 Phone: 072 899 5181
💬 WhatsApp: 083 356 3116
Business Hours
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.