Last Updated: July 2026
Ponto Technologies (Pty) Ltd is committed to providing quality products and professional customer service. We strive to resolve any issues fairly and in accordance with the Consumer Protection Act 68 of 2008 ("CPA") and other applicable South African legislation.
Physical products may be returned where permitted under the Consumer Protection Act. To qualify for a return, products should:
Products that have been specially ordered, custom configured or damaged through misuse may not qualify for a refund unless required by law.
If you receive a damaged product, an incorrect product, or a product with a verified manufacturing defect, please notify us as soon as reasonably possible by emailing our support team. Where appropriate, we may replace, repair, exchange, or issue a refund in accordance with South African law. Photographs may be requested to assist with the assessment.
Digital products include electronically delivered software licences, activation codes, subscription codes and other electronically fulfilled products. Because digital products are delivered immediately after payment verification, they are generally non-refundable once successfully delivered.
Refunds may be considered only where:
Where an activation issue is reported, our technical support team will first attempt to resolve the issue before any refund is considered.
For remote technical support, consulting and installation services: cancellation requests received before work has commenced may qualify for a refund; once services have commenced, refunds will be considered based on work already completed. Completed professional services are generally non-refundable unless required by law.
Orders paid by EFT or bank transfer are processed only after funds have cleared into our nominated business bank account. Proof of payment alone does not constitute payment confirmation. Digital products and physical goods will only be fulfilled after payment verification has been completed.
To request a refund, please contact our support team with: Full Name, Order Number, Email Address, Contact Number, Reason for the refund request, and Supporting documentation where applicable. Our team will acknowledge your request and investigate the matter as quickly as reasonably possible.
Where a refund is approved, it will normally be processed using the original payment method where possible. Refund processing times may vary depending on the payment provider or banking institution.
Shipping charges are generally non-refundable once courier services have been booked or completed unless the refund results from an error by Ponto Technologies or where required by law.
To protect both our customers and our business, Ponto Technologies reserves the right to verify customer identity, payment information and transaction details before approving refunds. Refund requests involving suspected fraud, abuse or unauthorised transactions may require additional verification.
Nothing contained in this Refund Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable South African legislation.
For refunds, returns or product support, please contact:
Ponto Technologies (Pty) Ltd
Company Reg: 2025 / 131721 / 07
🌐 www.pontotechnologies.co.za
📧 support@pontotechnologies.co.za
📞 Phone: 072 899 5181
💬 WhatsApp: 083 356 3116
Business Hours
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed